Beds, Mattresses & Headboards
At Rapyal Stores, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return most items within 14 days of delivery, provided the goods are unused, in their original condition, and in their original packaging. All return requests must be authorised in advance by contacting our customer service team via help@rapyalstores.co.uk or by completing the contact form
Please note that custom-made or bespoke items are non-refundable and non-exchangeable, as they are manufactured to order. We strongly advise customers to carefully check all measurements and product details before placing an order for custom items.
Once your return request has been approved, you may either arrange your own return using a courier of your choice or request a collection through Rapyal Stores, which is subject to a £55 collection fee. All returned items must be securely packaged and returned within 14 working days of approval. Items returned that show signs of use, damage, or missing packaging may not be eligible for a refund.
Upon receipt of the returned item at our warehouse, a quality inspection will be carried out. If the return meets our policy conditions, your refund will be processed. While we aim to issue refunds as promptly as possible, please allow up to 14 days for the refunded amount to appear in your account, depending on your payment provider. You will be notified once the refund has been processed on our end.
If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery and provide clear photographic evidence so we can resolve the issue quickly. Failure to report damage or incorrect items within this timeframe may affect your eligibility for a replacement or refund.
If you decide that you no longer want your goods after delivery, or if you have ordered the incorrect product, you are responsible for arranging the return. Returns in these cases are chargeable and must still comply with the 14-day return window and original packaging requirements.