Customer Reviews

After suffering for months with lower back pain, this mattress has given me the best night's sleep pain free.
Best of all no long wait for it after ordering. Delivered by lunchtime the next day ! Thank you will definitely recommend this mattress and this company.

This company are amazing, I spoke to one customer service advisor to ask about the delivery process as I stay in the Highlands and she was lovely. The whole process was simple from start to finish! The bed is gorgeous. Just as advertised. The mattress is soft! My daughter loves it. And although it does state you could be waiting up to 14 working days for dispatch I didn't have to wait that. It dispatched right after a bank holiday weekend. They even picked a great delivery company to deliver my bed and mattress. Would recommend this company

Extremely helpful from start to finish.
Excellent quality for such a good price.
Delivered on time

Delivered on time. The mattress is perfect and mid as described.

Terrible company to deal with! Purchased a bed in January that is not suitable and needs to be returned. After calling them I was told to email as they only deal with emails which I did and have followed up several times to no avail. I have made another several calls and I either cant get through or have been fobbed off

Tried to purchase Gas Fire online...paid for item but received e mail saying price was wrong and my money was refunded.
Beware when buying online as they refund then put price of item up to get more money from you.
BEWARE!!!

Very pleased with our Ghost trundle bed and gives us so much more room. Mattresses are very substantial.

Soo far soo good

Excellent service from ordering to delivery.

Complete and utter sham but I guess you get what you pay for - cheap rubbish.
Not only were one of the bases damaged, turns out the headboard was also damaged (reported to Rapyal and received no response). Even the advertised mattress, is not what I received.

I ordered the Ghost Beds Black Leather Divan Bed with Unique Leather Memory Collection Mattress, 20Inch Headboard. Retro & Vintage Range.

As mentioned, the Unique Leather Memory Collection Mattress is not what arrived in my order. I paid £319.00 for the divan set plus an extra £50 for their so called 'Premium Service', which is payment for 2 men (only one man came) delivering the divan set to my room of choice.

Had they removed and taken away the packaging, I would have seen the damage and noticed that the mattress was not the correct one.

I would definitely not recommend your company to anyone and now wish I had gone with the negative reviews you had already received, rather than giving you the benefit of the doubt.

I will also be leaving a public review, due to the fact that no one from Rapyal aka Home Furnishings UK, has bothered to make contact, to at least try and offer some sort of recompense or agreeable solution to make things right.

Such a very comfortable bed & totally worth every penny 10/10

Don’t usually do reviews but this bed came so quick really good quality easy to handle and they told me exact delivery dates

I had ordered a base frame. Arrived in-time, good packing and as spec'd

Stay away from This company they are a scammer. The quality of the items is horrible and the customer service is terrible. They’re stealing your money after you paid them ٫they will have no communication with you! Think before using them

Company took money for fire. Then 2 weeks later said the fire was no longer available. No explanation for long delay. Had to shop elsewhere

Arrived on time and the product is very good. Would recommend

Very happy with product daughter loves her new bed very gud service

Not what I ordered bed is totally different to photograph on website the mattress and headboard are not what is shown poor quality .It's poorly made and definitely not worth the £370 I spent on it .Very deceptive

Perfect for what we need

Purchased bed in March 2024 by the end of the Sept 2024 mattress is not fit for purpose. I contacted company to be told I could not have a replacement as it was over the 30 days. They did advise that I could send the mattress back to them at my own expense so they could check the mattress. This would cost me more than the mattress is worth. I have had to buy a replacement mattress.
Very disappointed

I had no problems with my order fro Rapyal. Delivery was fast and efficient and arrived undamaged. Communication was good. I would certainly buy from them again

Easy ordering, next day delivery and a great bed

Very pleased with the bed - the second I've ordered from Rapyal. There were a couple of bolts missing but these were prompty dispatched to me after a quick e-mail.

I was nervous after ordering and seeing some reviews but I needn't have been, the item is great, delivery was fast and overall we are delighted with the service we have received.

Thanks!

Mattress good quality but slightly bigger than the bed frame not easy getting the guess bed in an out headboard very cheaply made it also has a fault on the covering in the corner although pictures were taken upon delivery it was all wrapped in plastic so didn't see the fault until it was unwrapped Rapyal Stores I have no complaints about they did deliver the product on time hassle free

The bed frame is lovely and very quick quickly. The only down point was the mattress is very springy.

Bed base is amazing great item and worth the money

Don't know how Rapyal Stores are still in business! Fire never delivered in spite of order confirmations - no reply to my 2 following emails to chase up and impossible to get anyone on phone as they never pick up. HOPELESS!

Arrived with broken draws, I have called company many time and emails. They don't answer the phone, rubbish after sales, would not recommend to any one do to the after care.

I did not get the product I was expecting and after several attempts to contact them there were no response from Raphael Stores. Their customer service number is not working neither the messages sent in their website or WhatsApp messages are working.
I need to resolve this problem and I don’t know how to get in contact with them…! Unfortunately I’m disappointed with that lack of support from them.

Straight forward purchase of gas fire BUT appalling delivery service from UPS
Their tracking was way out and dellivery time were not adhered to.The very first delivery time showed I’d had leftvExeter at 09:28
We now know it was not in Exeter at that time!!
Subsequent delivery tracking times were never adhered to over. 5 days!!
Parcel finally appeared at01:00 on Friday 16 th August-The UPS driver only received the parcel for delivery at 9:00 that morning so where had it been for 5 days?
UPS not recommended at all for future deliveries but their driver was helpful and cheerful

Just awful. Do not spend money with this company. The mattress they sent me looked nothing like the one on the website. I have tried to contact the company to get them to fix it: emails go unanswered, the phone number just goes straight to voicemail. Do not use this company.

Very quick delivery ,easy to assemble so far so good .

Very pleased with fire, have just had it fitted and really pleased with it.
Delivery was supposed to be 7-14 days and it arrived in 3 days and driver
was very helpful.
Couldn't be more happy with it. Thank you

The customer service staff were very rude, unprofessional and unkind to me when I called to address my issues and I also sent complaint email and I did not reply yet.

Very happy with my bed base and it arrived very quickly 👍🏻

My order was due on the 5th August. I am still waiting for the delivery. It’s now the 12th August. I have phoned the company 3 times and no one ever returns my call. Very poor customer service and totally unprofessional.

Lovely looking bed, headboard and mattress.
Excellent delivery men.
Great price too.
Highly recommended

brought a gas fire they sent the wrong colour.
then sent a scratched one.then we asked for money back but refused.and was very rude
a woman name amy.making things up.i had to get my back of the bank
dont shop here its a junk shop.

Lovely comfortable bed , great Matress and beautiful to look at. Great price. Very happy 😃