Customer Reviews

STILL WAITING FOR GAS FIRE TO BE DELIVERED 7 DAYS AFTER ESTIMATED TIME, NO INDICATION OF WHAT'S GONE WRONG OR ANSWER TO EMAIL QUERY

Misleading re delivery. Have not received gooods and when followed up, find there will be a 2-3 week delay

Easy to order online and fast delivery of Dimplex 400 fire. Would use this company again!

Very happy with the trundle bed... excellent service and quick delivery. Would recommend anytime. Thank you.

Ordering ..delivery all very easy and quick. Mattress excellent craftmanship very good. Thankyou.

The service was excellent and fast delivery,the bed itself is well made and strong enough,the mattress is a bit soft for me but it's perfect for a child or guest bed.I am impressed with the bed.

On 3rd August I ordered a grand corbel fire surround and on the 4th August was sent an email informing me it had been dispatched. I was very excited and was looking forward to having this very handsome feature in my home. After 3 weeks had passed I still hadn't received it and was confused and perplexed when another email was sent asking me to review my perchase. I would very much like to say how wonderful this grand corbel looks in my home and how very satisfied I am with the service I received. However sadly I am still waiting for the arrival of said item over a month later and despite speaking to Rapyal Stores in person the matter has yet to be resolved. Unfortunately for me I am minus £650 and have nothing to show for it. This is my first encounter with Rapyal Stores and I'm extremely disappointed.

Brilliant at the moment, not long had it but so far so good. I had one of those new foam-type mattresses from NECTAR that gave me backache and cost £485.00, a complete waste of money. In the end, it went to the dump after only a short period of use. It sunk at least six inches in the middle and I could not get out of bed.

This one is heaven, no more backache at the moment as said it is new, and at half the price. Please, please do not buy a mattress from NECTAR you will a waste your money.

Faultless service from ordering to delivery. Had few questions re order but spoke to Becky in Customer Service who was brilliant. Was sceptical about ordering and expected really cheap mattress. Bed delivered next day, fab delivery guy, bed well packaged and in perfect condition. Couldn't have been more wrong re quality. Bed looks really expensive and mattress so so comfortable.

So pleased with my purchase. The bed base and headboard are of excellent quality and were delivered super quickly! Rapyal Stores kept me updated with a delivery time including a call from the driver on the morning of the delivery with an update. Friendly driver and thoroughly recommend using this business as I will be in future when the need arises. Thank you.

at first I was doubtful full of the quality of my mattress because of the low price but after 8 months of use and been slept on i can safely say these guys make quality mattresses at unbelievable prices and assure you of being able to have any repairs needed to be done by them, i bought the regal orthopaedic as i have a bad back and it's been great i get to sleep all night now without waking up in pain

thanks rapyal

Don't rely on their delivery times, always later than promised.

Ordered and paid for a gas fire with a delivery time of around three weeks - happy so far. On delivery day, I get notification from my bank that I’ve received a credit for the full amount. Not a word from Rapyal that they couldn’t fulfill the order - no explanation, no apology, not a word from them since the refund.

Super super bed far better than my expectations, lovely customer service and fast delivery!
Very happy and will use again.

Disappointed with the quality of the bed

Very happy with this bed

Great service especially for my first time. Driver was extremely lovely and helpful even after driving hours from Leeds to Kent.

Bed is great value for money and easy enough to set up by one person.

Thank you!

They have a photo and description on their website showing a 1000 pocket DeLuxe beds mattress. They send out a cheap open coil mattress that's nothing like the one advertised.
Avoid this dishonest and fraudulent seller and find a good one. I ordered from The Sleep Station to get the genuine article. The photos show no handles and a different pattern than that of their advertising.

Am so happy with this bed ! I pondered for months which one to get and this was the best value on all websites - and is a large single instead of a standard which is massive bonus , service was so quick and delivered in just 2 days !

Overall I'm happy with this product - it provides a really efficient way of providing a double bed when needed, but only generally having a single bed space.

The Mattresses are not the best - but are good enough for guest use.

I'm happy with the divan bases, but was a little annoyed I had to unscrew the folding legs to be able to remove the packaging protection to the bases - which seems a bit odd.

Ultimately you get what you pay for, and I'm very happy that this was a really effective product for a guest room which can accommodate single or double use, and free up floor space.

Amazing product and service

Buying a bed has been a difficult task as there are so many bad reviews on nearly every site visited,
This manufacturer is no exception and has a lot of negative reviews, people's expectations are so high and they seem to want the highest quality at the lowest price, in reality there are always trade offs to be made and to be fair the bed purchased is an okay middle of the range bed, it's not the best bed in the world, but it nice bed that does the job,
It's for our grandaughter who lives with us, she's more than happy, so if she's happy with it, then so are we.
Delivery- This was fast / good conversation
Communication / this was good as we had a slight quiery regarding a quality issue with the bed and had a positive response to our email and quickly came to a resolution.
So happy with the bed over all, mattress is nice, thick and looks comfortable,

The bed is exactly what I ordered.
The delivery was a night mare first day never turned up saying I wasn't home but my mother was in because she is house bound .they phoned saying the buzzer entry wasn't working i tried to tell them I lived in a house so never got my bed
Phone head office and explain what had happend and reschedule 2 days later it arrived

I ordered a king size Divan bed. Tried to fit the head board to it and found out there was only one fitting out of 4 in the head board to screw into. Phoned Raypal and I was given an email address and asked to take phot evidence as well. I dont this and no reply after 2 days, so I sent it again and now no reply for a week. Looks like I have some more chasing to get a headboard that attaches to my bed.

Good service

The delivery was on time. However there was no marking on the mattress to indicate it was the one I bought and upon trying it out, I've found it's definitely not as firm as one that I've slept on from this company before. It also does not look like the one photoed which makes me think I've received the wrong one. I've written emails to get it changed but nothing. Calls go the sales team who do nothing bit tell you to email and like I said, you hear nothing back. This company has good prices but non existent customer service.

I am quite delighted with the two divan beds and mattresses recently delivered - the two delivery men very helpfully - carried everything up the outside staircase and into the room. One slider was missing from one of the beds as the plastic bag was split and it must have fallen out somewhere - however after a phone call to you resulted in a replacement arriving very quickly The only criticism is that one mattress is 10" deep and the other one (noticeably) only 9" deep - however I am accepting the delivery as complete and do not think it is necessary to change the mattress - these beds will only be used when some of my grandsons stay. In would finally say - the purchase is very good value.

Great value and delivered within the 3 days very good quality

Bed is of good qualityBut few niggling points you sent me pads instead of what I ordered was casters.bottom bed was cracked.took ages to get plastic from bottom of frame..why put plastic under .metal..

Speedy delivery and great value for money. The mattress is amazing. Nice and firm and extremely comfortable. I would definitely recommend if you're looking for a quick and cheap option than the high Street prices.

Excellent service and delivery super fast, the delivery driver very kind and friendly, mattress was also good quality at a competitive price, I would definitely recommend this mattress to anyone who wants a medium orthopedic mattress.

Steer clear of this company, they don’t care about their customers. Over a month of delay, they don’t bother to keep you informed. Arranged a delivery for Thursday, they didn’t turn up, and then re arranged and informed us it will be morning delivery but they didn’t turn up til 3.45pm(!) £1700 fireplace left on our driveway and they are not offering delivery to room of our choice! Steer clear of this despicable company. Their customers services are lax and lazy, appalling services.

very good and quick turn around. amazing quality and great price

Lovely sturdy base delivered promptly.

Excellent service and lowest price online.

Highly recommend this company grear value and fast delivery

Fantastic service, ordered and delivered in three days. Free delivery. Amazing service. I even received a phone call explaining delivery process.

Bought the kindle Nevada Plus fire to replace an older version of this fire. Got the fire at a great price and was delivered within 5 days. Great service fire not fitted as yet can't find a gas registered engineer at short notice to fit the fire.

My only disappointment was that I wasn't contacted to arrange delivery, I was just told when it would be.
Fortunately, the tracking app was so good any potential issues were avoided.

Good quality mattress which is Comfortable.