Customer Reviews

I bought a bed a week ago, when I received the bed with incomplete stuff, the bed I had ordered was supposed to be a black bed and they brought a cream one! I called to confirm this and the operator LIED that they had emailed me to ask for the pictures of the bed, WHY do I have to send pictures of a bed that was wrongly dispatched and they can look it up into their system ? This is the worst experience I’ve ever experienced with any company in the UK!

Don’t buy from these guys! Total scam!

really good matress amazing fast helpful delivery would highly recommend tyhis company

Excellent Service. Bed is great. Would recommend

Excellent service arrived within 24hrs good quality

Delivery driver, rude & arrogant. Never experienced anyone like it!. Disgusting

Good service except for mix up in delivery next day.

Ordered for next day delivery, had phone call saying couldn't deliver until the following day.
Ordered faux leather bed, received suede effect.
Covering underneath bed not properly attached/stapled to base.
Delivery drivers, delivered bed and promptly left.
Tried to email to inform of above.....No reply

Of the suppliers of fires these people really on the ball and provided updates and advice to protect the customer and ensure that the fire was correct, that the safety checks were carried out before the final step of shipping the goods. They were supportive and polite. Couldn't ask for better service.

Efficient service from start to finish, the delivery driver helped me get it upstairs, which was above and beyond the call. Thank you

Initial purchase item came damaged and could not be used. Contacted yourselves by phone to be told to send mail. After waiting for yoir response I had to wait for external supplier to pock up damaged item but they did not provide replacement until I contacted you on a couple of occasions to organise replacement. All taking time while you had my money and I had nothing.

I have been recommending this company to everyone since placing my order!! Perfect bed, perfect service. Bargain price. Next day delivery. Friendly driver who called when I was his next drop. Kept up to date every step. 100% couldn’t have asked for more!!

Not yet delivered despite your website stating delivery 13th February, no communication from you

I was very happy with this fire, it looks lovely, and gives out a lot of heat

First time I have used this Company but I am so impressed with the service I received from them. I will definitely tell my friends about them.

The bed was ok...ish but shoddily made with poor quality mattress.
Would not recommend to anyone else.

Amazing value goods and great delivery.

Very quick delivery. Very friendly service

Very impressed with delivery and quality of fire. Lovely effect when only light is on . Very pleased with product. V

I have brittle bones. I now get an amazing sleep. Fantastic would recomend to anyone. Thank you E Adams.

Very good cozy comfortable

STILL WAITING FOR GAS FIRE TO BE DELIVERED 7 DAYS AFTER ESTIMATED TIME, NO INDICATION OF WHAT'S GONE WRONG OR ANSWER TO EMAIL QUERY

Misleading re delivery. Have not received gooods and when followed up, find there will be a 2-3 week delay

Easy to order online and fast delivery of Dimplex 400 fire. Would use this company again!

Very happy with the trundle bed... excellent service and quick delivery. Would recommend anytime. Thank you.

Ordering ..delivery all very easy and quick. Mattress excellent craftmanship very good. Thankyou.

The service was excellent and fast delivery,the bed itself is well made and strong enough,the mattress is a bit soft for me but it's perfect for a child or guest bed.I am impressed with the bed.

On 3rd August I ordered a grand corbel fire surround and on the 4th August was sent an email informing me it had been dispatched. I was very excited and was looking forward to having this very handsome feature in my home. After 3 weeks had passed I still hadn't received it and was confused and perplexed when another email was sent asking me to review my perchase. I would very much like to say how wonderful this grand corbel looks in my home and how very satisfied I am with the service I received. However sadly I am still waiting for the arrival of said item over a month later and despite speaking to Rapyal Stores in person the matter has yet to be resolved. Unfortunately for me I am minus £650 and have nothing to show for it. This is my first encounter with Rapyal Stores and I'm extremely disappointed.

Brilliant at the moment, not long had it but so far so good. I had one of those new foam-type mattresses from NECTAR that gave me backache and cost £485.00, a complete waste of money. In the end, it went to the dump after only a short period of use. It sunk at least six inches in the middle and I could not get out of bed.

This one is heaven, no more backache at the moment as said it is new, and at half the price. Please, please do not buy a mattress from NECTAR you will a waste your money.

Faultless service from ordering to delivery. Had few questions re order but spoke to Becky in Customer Service who was brilliant. Was sceptical about ordering and expected really cheap mattress. Bed delivered next day, fab delivery guy, bed well packaged and in perfect condition. Couldn't have been more wrong re quality. Bed looks really expensive and mattress so so comfortable.

So pleased with my purchase. The bed base and headboard are of excellent quality and were delivered super quickly! Rapyal Stores kept me updated with a delivery time including a call from the driver on the morning of the delivery with an update. Friendly driver and thoroughly recommend using this business as I will be in future when the need arises. Thank you.

at first I was doubtful full of the quality of my mattress because of the low price but after 8 months of use and been slept on i can safely say these guys make quality mattresses at unbelievable prices and assure you of being able to have any repairs needed to be done by them, i bought the regal orthopaedic as i have a bad back and it's been great i get to sleep all night now without waking up in pain

thanks rapyal

Don't rely on their delivery times, always later than promised.

Ordered and paid for a gas fire with a delivery time of around three weeks - happy so far. On delivery day, I get notification from my bank that I’ve received a credit for the full amount. Not a word from Rapyal that they couldn’t fulfill the order - no explanation, no apology, not a word from them since the refund.

Super super bed far better than my expectations, lovely customer service and fast delivery!
Very happy and will use again.

Disappointed with the quality of the bed

Very happy with this bed

Great service especially for my first time. Driver was extremely lovely and helpful even after driving hours from Leeds to Kent.

Bed is great value for money and easy enough to set up by one person.

Thank you!

They have a photo and description on their website showing a 1000 pocket DeLuxe beds mattress. They send out a cheap open coil mattress that's nothing like the one advertised.
Avoid this dishonest and fraudulent seller and find a good one. I ordered from The Sleep Station to get the genuine article. The photos show no handles and a different pattern than that of their advertising.

Am so happy with this bed ! I pondered for months which one to get and this was the best value on all websites - and is a large single instead of a standard which is massive bonus , service was so quick and delivered in just 2 days !

Overall I'm happy with this product - it provides a really efficient way of providing a double bed when needed, but only generally having a single bed space.

The Mattresses are not the best - but are good enough for guest use.

I'm happy with the divan bases, but was a little annoyed I had to unscrew the folding legs to be able to remove the packaging protection to the bases - which seems a bit odd.

Ultimately you get what you pay for, and I'm very happy that this was a really effective product for a guest room which can accommodate single or double use, and free up floor space.