Customer Reviews

This is the worst company I have ever purchased from! I have spent over 4 months trying to get a replacement bed frame sent out to me while I had to sleep on a dipped bed which caused further damadge to my mattress and my back. I slept one night on my new bed and the steel frame had begin to bend. Then after a great struggle of back and forth emails and constant phone calls they finally agreed to send me a new bed frame. I had to pay for packaging and delivery of their own manufacturing fault. After I received my replacement bed frame the same frame had bent yet again after one nights sleep, the steel of the bed frame was made up of cheap and flimsy materials and caused me to once again unscrew and dissemble my whole bed. Then after a further more couple of MONTHS of constant deliberation and argument the company had told me that they don't do the previous bed frame anymore as it was no good and offered me a new frame which has only just come last week. So I need to wait and see if it holds out otherwise I will be back again on hold on the customer service waiting line. The customer service center is an absolute joke and offer no support and good luck if you have to deal with Rebecca. However there is one good employee who dealt with my case and kept me in the loop after I was constantly promised that my bed frame would come every week and his name was Aftab Hussain; very helpful and probably the only good thing about this company

Fantastic bed absolutely love this

Very pleased with product and kept me informed about delivery at all times

Fantastic service, bought my mattress and it was delivered within 5 days. Great communication and the driver called 30 mins before to make sure someone was in

Disappointed they sent the wrong mattress and I had to take time out of a busy schedule to arrange a return and refund they item they sent bore no resemblance to the one I purchased I would avoid purchasing from this company in future

Ordered Monday at 12 noon, received next day. Perfect no hassle.

Very Quick Delivery. Driver called 30 mins before.
I wasn't in so good job he did.

I have really to recommend this bed to everyone I know. It looks pretty damn cool, to be honest. The thick side rails are perfect for my phone and tablet.
The bed looks stunning well worth the money in my opinion. Whenever someone goes to my bedroom 1st comment is that the bed is sick. I have had it for a year with no issue. The plush material is really soft to touch. - Proper quality bed. Price is cheaper than elsewhere to. But you do have to pay for quality. My sister now wants the same bed lol

The order process was very easy. The order was shipped very quickly and delivered by a polite and helpful delivery driver. The items are beautiful, very well made abs look amazing. I would definitely recommend these items and the company.

Thanks great service my daughter loves her new bed

Their customer service is outstanding. My go to online furniture store from now on. On a par with Amazon.

Excellent customer service provided.

Exceptional service thank you easy to navigate through the website , answered all my enquiries delivered on the chosen date via there own delivery drivers ,

Thank you
Angela

Thank you for my amazing black
Leather divan bed
Ordered on the 4th of January received 6th January , driver contacted me 30 mins before delivery also helped me with it upstairs , could not fault the service

Thanks to Team Rapyal

Absolutely fantastic. The easiest online purchase I have made 👍👍👍

Just wanted to say how spectacular my double bed and mattress were delivered last week, I have enjoyed sleeping a lot more as it is so comfortable and was a needed change to switch to a rapyal mattress!

Great service. Easy to follow. All questions answered promptly 10/10

These guys are brilliant. Im going to recommend to friends and family. Can't fault them.

Quality of the mattress is great for the price. I am very pleased with the delivery. The delivery man kindly helped me carry up stairs, still following social distancing rules. Very pleased.

Couldn't fault my order! New bed for a new home. Delivery was amazing, It was expected within 4 weeks and came before 2 🙌
1 screw hadn't been threaded but emailed customer services and heard back straight away and they sent more the same day. So happy with this company and amazing price!

Good communication and fast delivery

Arrived on time, one man delivered it all.
Thank you !

Easy website to use

Mattress is not comfy at all, and the springs are not good. Springs sound like they are popping and make alot of noise
Not impressed

Good quality bed and mattress at a competitive price. Quick delivery.

Great value, excellent quality mattress, delivery on time. Spot on, everything you need.

Excellent stove highly rated. Also fantastic efficient service very impressed will certainly use firm again

Some issues with delivery of a mattress, but would use them again now the issue has been resolved.

V good service and quick delivery.

After reading there review I ordered a FIRM mattress which sounded just like what I was after but when it was delivered it was just a cheap MEDIUM FIRM one which I would class as soft. Definitely not what I was expecting 😤

Do not buy from this store! I have had a terrible experience in my dealings with Rapyal Stores. I purchased an electric stove at the beginning of October and still waiting for delivery. Terrible customer service. Have not been able to speak to anyone for the last 2 days - phonelines ring several times and then go to voicemail. Very dissatisfied customer.

Very efficient ordering and delivery. Very impressed. Thank you.

I have emailed twice to complain about the leg on the base and not had a response. One of thee legs is bent so doesnt sit in the hole properly

We arranged a specific delivery day but it came early luckily we were at our new property that day. ! The delivery men were helpful and friendly, while the bed is comfy the headboard is very shoddily put together which is a shame , and the plastic bits to hold the base together is a joke

Excellent service, fast delivery.

Great quality mattress very satisfied

Absolutely professional was a pleasure doing business with them not concerned about making money note about customer satisfaction

Beautiful furniture

This is the second mattress bought from Rapyal and all I can say is both have been absolutely brilliant, great value for money and fast delivery I would definitely use them again - HIGHLY RECOMMEND

Excellent service with delivery within 48 hours. Good value for money